✓ Twelve Labs
Turns raw video into searchable, AI-ready data using natural language queries.
Why we recommend them
Twelve Labs is a video intelligence API and platform that indexes video content for natural-language search, highlight creation, compliance scanning, and analytics. It's built for teams handling large video libraries in media, sports, advertising, and public sector work, offering both a developer API/SDK and MCP integrations.
✓Free Playground available to test search and indexing before committing
✓Claims ~60x real-time ingestion speed (an hour of video indexed in about a minute)
✓Pricing not listed publicly; enterprise plans require contacting sales
What we actually verified
8/10 TrustScore—Money-back guarantee verified
—Free trial available
✓Reachable customer service“…ficer Twelve Labs, Inc. 55 Green St San Francisco, CA 94111 [email protected] If you are located in the EEA, you may also con”
✓No fine-print return conditions
✓No unrealistic claims detected
Vetted 2026-07-21 · How we vet →
Common questions about Twelve Labs
Is Twelve Labs legit and safe to buy from?
Yes — Twelve Labs passed the WhatiseBrokering.com vetting checklist (try before you buy, no fine-print returns, a real way to reach them, realistic claims only) before being listed. We remove companies that stop meeting the standard.
Can I try Twelve Labs before committing, or get my money back?
Every company in our directory must offer a free trial or, at minimum, a 7-day money-back guarantee from the day your product arrives — with no fine-print return conditions like "unopened" or "original packaging". Twelve Labs met this requirement at the time of vetting.
How do I reach Twelve Labs if something goes wrong?
Twelve Labs publishes a real customer-service contact (phone or email) — that's a listing requirement. If you can't get a response, tell us at [email protected] and we'll review their listing.
Why is Twelve Labs listed on WhatiseBrokering.com?
We discovered and vetted Twelve Labs ourselves. They don't pay us anything — they're listed purely because they meet the standard.
Had a bad experience with Twelve Labs?
This directory only works if every listing keeps earning its place. If Twelve Labs didn't live up to the standard — refused a return, unreachable support, misleading claims, anything — tell us. We'll re-review them against our vetting criteria, and if they're not abiding by our rules, we remove the listing. No exceptions, no pay-to-stay.